Commonly Asked Raffle Questions

Yes! We only use Raffal as they where the first platform of its kind to be approved by Facebook, Apple and Google and although we often use the word ‘raffle’, they are actually a ‘prize competition’ platform as each entrant is required to answer a multiple choice question or puzzle to enter.

All Superbike Raffle entrants are 100% secure because draws are automated and we at Superbike Raffle have no control or influence over the winner selection. All funds are held in Raffals own merchant account so no funds will ever be transferred to us until the winner has confirmed receipt of the prize. This removes all incentives for hosts like us to lie or fraudulently advertise prizes that don’t exist.

Every raffle comes with a ‘Raffall Guarantee’ which means that if for any reason you do not receive the prize or if differs from what was advertised, you have the option to press the ‘dispute’ button on your winning ticket and Raffal will pay you compensation amounting to 75% of the total revenue generated from ticket sales.

Yes. However you cannot purchase more than 5% of the tickets to any competition.

You can make a payment using a credit/debit card or bank transfer with the checkout facility on the Raffal site.

Yes! Raffal have their own Merchant account and use a third-party payment processor approved by Visa and MasterCard and authorised by the Financial Conduct Authority (FCA). They process all payments through a server-to-server system which means that we never store or see your card details.

If a charitable donation is being made then a charity badge displaying the registered charity and amount being donated is clearly displayed on the raffle.

You can view your raffle tickets on the ‘My Raffalls’ page of their mobile app or website.

A winning ticket is dark green and has a ‘claim’ button on it.

All raffle tickets that contain the correct answer to the entry question or puzzle are entered into an automated draw where our system selects winners at random.

You will be notified via Push Notifications and Email. You will also see a winning ticket on the My Raffalls page of the mobile app and website.

You must press the ‘claim’ button on the winning ticket to access the ‘Get Prize’ page where you will be given the contact information of the host and provided with further instructions.

If you win a raffle then you’ll be responsible for arranging collection or delivery of the prize. When you receive the prize you must press the ‘accept’ or ‘dispute’ button on the winning ticket located on the ‘My Raffalls’ page. It’s important that you do not press ‘accept’ until you’ve taken receipt of the prize and are 100% satisfied. Only after pressing ‘accept’ will the revenue from ticket sales be transferred to the raffle host.

The odds of winning a raffle depend on the total number of tickets you purchased in relation to the total number of tickets that were sold. For example, if 100 tickets have been issued and you purchased 1 ticket then the odds of you winning start from 1/100. However, if in the same example 50% of the entrants answered the question or puzzle incorrectly, then the odds of you winning are increased to 1/50.

If you win a raffle you will be prompted to rate and review the raffle host based on the service and overall experience provided.

Ratings and reviews are public and can be seen by all users that viewthe Recent Winners screen or the History screen of the host.

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